Terms of Service

01. Agreement and Acceptance

These Terms of Service (the “Terms”) govern access to and use of Prolter, including its website, applications, software, APIs, dashboards, credential-management features, client/project management features, digital asset features, and related services (collectively, the “Services”).

The Services are currently operated by Abhinay Sharma, an individual based in India, under the brand name “Prolter” (“Prolter”, “we”, “us”, or “our”). If Prolter is later operated by a company or other legal entity, that successor entity may assume or replace the operator’s rights and obligations in accordance with these Terms and applicable law.

By creating an account, clicking to accept these Terms, purchasing a subscription, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

02. Eligibility and Business Use

You must have legal capacity to enter into a binding agreement. If you use the Services on behalf of a business, agency, partnership, or other organization, you represent that you are authorized to bind that organization.

The Services are primarily intended for freelancers, agencies, consultants, and other business users. You are responsible for determining whether the Services are appropriate for your particular use case.

03. The Services

Prolter provides a software workspace for managing clients, projects, tasks, teams, digital assets, shared assets, activity records, and sensitive credentials or access information.

We may add, modify, restrict, suspend, or discontinue features from time to time. We do not guarantee that any particular feature will remain available indefinitely.

We may impose reasonable technical, storage, usage, security, or plan limits. Material plan limits will be communicated through the Services or applicable plan description.

04. Accounts and Account Security

You are responsible for maintaining accurate account information and for protecting your authentication credentials. You are responsible for activity performed through your account except to the extent caused by Prolter’s breach of an applicable legal obligation.

• Do not share authentication credentials except through features expressly designed for authorized team access.
• Use strong, unique passwords and enable available additional security controls where appropriate.
• Promptly notify Prolter if you reasonably suspect unauthorized access, credential compromise, or misuse of your account.
• Maintain appropriate security on your devices, browsers, email accounts, and networks used to access Prolter.

05. Customer Data

“Customer Data” means information, files, documents, text, credentials, access information, digital assets, client information, project information, metadata, and other content submitted, uploaded, stored, or transmitted through the Services by or on behalf of you.

As between you and Prolter, you retain your rights, title, and interest in Customer Data. These Terms do not transfer ownership of Customer Data to Prolter.

You grant Prolter a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, display where necessary, and otherwise use Customer Data only as reasonably necessary to provide, secure, maintain, troubleshoot, support, improve, and protect the Services, prevent fraud or abuse, and comply with applicable law.

You represent and warrant that you have all rights, permissions, notices, and lawful authority required to submit Customer Data to Prolter and to permit Prolter to process it for the purposes described in these Terms and the Privacy Policy.

06. Credentials and Sensitive Information

Prolter allows customers to store passwords, API keys, access tokens, usernames, domain or hosting information, and other sensitive access information (“Credentials”). You are solely responsible for determining which Credentials you store and ensuring that you are authorized to store and use them.

Prolter uses encryption and other technical and organizational measures designed to protect stored Credentials. Credentials may be decrypted by the Service and transmitted to an authenticated browser session when an authorized user explicitly requests access to a Credential through the Services.

Because Credentials must be recoverable for authorized use, encryption does not guarantee protection against every possible compromise, including compromise of application infrastructure, authentication sessions, encryption keys, authorized accounts, endpoints, or third-party systems.

If you suspect that a Credential has been exposed, compromised, disclosed, or misused, you are responsible for promptly rotating, revoking, or replacing that Credential and taking appropriate action with the relevant third-party service.

07. Team Members, Contractors, and Permissions

You are responsible for deciding which employees, contractors, clients, consultants, or other persons may access your workspace and Customer Data, and for configuring appropriate roles and permissions.

Prolter provides access-control functionality but does not determine which persons you authorize to access your workspace. You are responsible for promptly removing or restricting access when a person is no longer authorized.

Where Prolter records activity or audit events, those records may be used for security, troubleshooting, access review, fraud prevention, and service operation.

08. Acceptable Use

You must use the Services lawfully and responsibly. You must not:

1. Use the Services for unlawful, fraudulent, deceptive, abusive, or harmful activities;
2. Upload or transmit malware, ransomware, viruses, malicious code, or harmful content;
3. Attempt unauthorized access to Prolter, another account, workspace, system, or network;
4. Probe, scan, test, or circumvent security controls without authorization;
5. Scrape, crawl, harvest, or systematically extract information from the Services except through functionality expressly provided by Prolter;
6. Reverse engineer, decompile, or attempt to derive source code except where such restriction is prohibited by applicable law;
7. Use the Services to infringe intellectual property, privacy, confidentiality, or other rights of another person;
8. Store or process data where you lack the required rights, permissions, or lawful authority;
9. Use the Services to send spam, phishing messages, or other malicious communications;
10. Interfere with the availability, integrity, performance, or security of the Services;
11. Circumvent subscription limits, access controls, authentication controls, or usage restrictions; or
12. Use the Services in a way that could reasonably create material harm to Prolter, its infrastructure, other users, or third parties.

09. Security Measures and Security Incidents

Prolter maintains technical and organizational measures designed to protect the Services and Customer Data. No internet service, storage system, authentication mechanism, or security control can guarantee absolute security.

If Prolter determines that a security incident has materially affected Customer Data, Prolter will take reasonable steps appropriate to the circumstances to investigate, contain, mitigate, and remediate the incident and provide notices where required by applicable law.

Nothing in these Terms constitutes a guarantee that a security incident will never occur.

10. Intellectual Property

The Services, including software, interfaces, designs, documentation, trademarks, logos, workflows, and underlying technology, are owned by or licensed to Prolter and are protected by applicable intellectual-property laws.

Subject to these Terms and your payment of applicable fees, Prolter grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the applicable subscription period.

You do not acquire ownership of the Services or Prolter intellectual property.

11. Third-Party Services and Infrastructure

The Services may rely on third-party infrastructure, hosting, payment, email, authentication, analytics, monitoring, or other providers. Third-party services may be subject to their own terms and privacy policies.

Prolter is not responsible for failures, outages, security events, acts, omissions, or changes by third parties to the extent such matters are outside Prolter’s reasonable control.

Prolter currently uses infrastructure hosted in Germany through OVHcloud. The applicable hosting provider may process or store information as necessary to provide infrastructure services.

12. Subscriptions, Fees, Taxes, and Payment

Certain Services require a paid subscription. Pricing, billing period, applicable taxes, and plan limitations are presented at or before purchase.

Subscriptions may automatically renew unless cancelled before the applicable renewal date. You authorize the applicable payment provider to process charges for your subscription.

Payments may be processed by Dodo Payments or another payment provider. Where a payment provider acts as merchant of record or reseller, the transaction may also be governed by that provider’s applicable terms.

You are responsible for applicable taxes, duties, or similar charges except taxes imposed on Prolter’s net income.

13. Cancellation and Refunds

You may cancel your subscription using the cancellation mechanism made available by Prolter or the applicable payment provider. Cancellation normally prevents future renewal but does not automatically entitle you to a refund for a billing period that has already begun.

Refunds, credits, trials, promotions, or exceptions are governed by the applicable Refund and Cancellation Policy and any terms presented at checkout.

Nothing in these Terms excludes or limits a refund or statutory right that cannot lawfully be excluded.

14. Suspension and Termination

Prolter may suspend or restrict access where reasonably necessary to protect the Services, users, third parties, or Prolter, including where there is a material breach of these Terms, non-payment, suspected unlawful activity, a security threat, abuse, or a legal requirement.

Where reasonably practicable and lawful, Prolter will provide notice and an opportunity to remedy a breach before terminating an account, except where immediate action is reasonably necessary.

You may stop using the Services at any time.

15. Data Export, Retention, and Deletion

Following termination, your right to access the Services ends. Where technically and commercially feasible, Prolter may provide a reasonable period during which you can export Customer Data.

Subject to applicable law, Prolter may retain limited information after termination for legitimate purposes including legal compliance, accounting, fraud prevention, security, dispute resolution, backups, and enforcement of these Terms. Customer Data may be deleted after the applicable retention period.

You are responsible for maintaining independent backups of information that is important to your business. Prolter is not a substitute for your own backup and disaster-recovery arrangements.

16. Privacy and Data Protection

Prolter’s collection and processing of personal data is described in the Prolter Privacy Policy. Depending on the context, Prolter may process personal data as a controller/data fiduciary for its own account, and may process Customer Data on behalf of a customer in a processor/service-provider capacity.

Where a separate Data Processing Addendum is applicable, it forms part of the agreement between the parties for the processing covered by that DPA.

You remain responsible for determining the lawful basis and providing any required notices or obtaining any required permissions for personal data you submit to the Services, except to the extent Prolter is independently responsible under applicable law.

17. Confidentiality

Each party may receive non-public information from the other party. Each party will use reasonable measures to protect the other party’s confidential information and will use it only for purposes related to the Services or the parties’ business relationship.

Confidentiality obligations do not apply to information that is publicly available without breach, was lawfully known before disclosure, is independently developed without use of confidential information, or must be disclosed by law or lawful governmental process.

18. Disclaimers

19. Customer Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Prolter and its operator, contractors, service providers, and representatives from third-party claims, losses, damages, liabilities, and reasonable costs arising from or relating to your breach of these Terms, your unlawful use of the Services, your Customer Data, your infringement or violation of another person’s rights, or your failure to obtain required permissions or authorizations.

This obligation does not apply to the extent a claim is caused by Prolter’s liability that cannot lawfully be excluded or limited.

20. Limitation of Liability

The limitations above apply regardless of the legal theory of liability, including contract, tort, negligence, strict liability, or otherwise, except to the extent applicable law prohibits a particular limitation or requires a different standard.

21. Force Majeure

Prolter will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, telecommunications or internet failures, power failures, widespread cyber incidents, hosting-provider failures, labor disputes, or other events outside reasonable control.

22. Changes to the Services and Terms

We may modify the Services and these Terms from time to time. For material changes to these Terms, we will provide reasonable notice through the Services, by email, or by posting the updated Terms. The updated Terms become effective on the stated effective date. Continued use after that date constitutes acceptance to the extent permitted by applicable law.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law rules, except to the extent mandatory law applicable to you provides otherwise.

To the extent legally permissible, disputes arising out of or relating to these Terms or the Services shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Pune, Maharashtra, India. The tribunal shall consist of a sole arbitrator appointed in accordance with applicable law. The language of arbitration shall be English.

Nothing in this section prevents a party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where legally available. Subject to applicable law, courts at Pune, Maharashtra shall have jurisdiction in relation to arbitration-related court proceedings.

24. General Provisions

• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: You may not assign these Terms without consent except where permitted by law. Prolter may assign them to a successor in connection with a merger, restructuring, sale, or transfer of the Services.
• Entire Agreement: These Terms, the Privacy Policy, applicable Refund and Cancellation Policy, and any applicable DPA constitute the agreement concerning the Services, subject to any separate written enterprise agreement.
• No Agency: These Terms do not create a partnership, employment, agency, fiduciary, or joint-venture relationship between you and Prolter.